1. Introduction
AfterService.ai (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our platform.
2. Information We Collect
We collect information you provide directly to us, including:
- Account registration information (email address)
- Service and profile information you choose to provide during onboarding
- Content of your conversations with the AI advocate
- Usage data and technical information about how you interact with the platform
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the AfterService platform
- Personalise your experience and guidance
- Communicate with you about your account and the service
- Improve the accuracy and quality of our AI responses
- Comply with legal obligations
4. Data Storage and Security
All data is stored in Australian AWS data centres (ap-southeast-2, Sydney). Your data is encrypted in transit and at rest. We never transfer your data outside of Australia without your explicit consent.
We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We do not share your information with DVA, employers, ESOs, or any other organisation without your explicit consent. We may share data with trusted service providers who assist in operating our platform, under strict confidentiality agreements.
6. Your Rights (Privacy Act 1988)
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Complain about a breach of the Australian Privacy Principles
7. Contact Us
For privacy enquiries or to exercise your rights, contact us at hello@afterservice.ai.