Frequently Asked Questions

Yes, completely free during early access. AfterService is built on the belief that veterans should never have to pay to access the guidance they're entitled to. No Cost to Veterans & Families, no subscription, no percentage of your entitlements. Free, always.

Our AI is trained specifically on DVA policy, veteran entitlement data, and the real-world challenges veterans face navigating the system. It's available 24/7, gives instant answers in plain English, and is built by veterans, not bureaucrats. Unlike some advocacy services, we don't charge a percentage of your entitlements.

Sign up and you'll be added to our access queue. We notify you as soon as access is available. We're expanding capacity continuously to serve more veterans as quickly as possible.

The web app works on mobile browsers today. A dedicated mobile app (iOS and Android) is on the roadmap and will be available to all existing users when it launches.

The AI sees only what you type in your conversations. We do not access your service records, medical records, or DVA files unless you choose to share specific details in the chat. You stay in full control of what information you provide.

Your conversations are stored securely and encrypted. Access is restricted to essential technical staff for the purposes of improving the AI and resolving support issues. We do not share your conversations with DVA, employers, ESOs, or any third party without your explicit consent.

Yes. All data is stored securely in Australian AWS data centres (ap-southeast-2 Sydney). Your data is encrypted in transit and at rest and never leaves Australian soil. We comply with the Privacy Act 1988 and follow HIPAA-aligned data handling practices for health information.

AfterService provides information and guidance, not legal or medical advice. We recommend verifying any specific claim details with DVA directly or with a qualified advocate before submitting. We flag this clearly in the app, and complex situations may be better handled with human expert support, which we can help connect you with.

AfterService is an independent platform and is not affiliated with or endorsed by the Department of Veterans' Affairs. We're built by veterans who understand the system from the inside. Think of us as your preparation and navigation tool. DVA remains the authoritative source for all decisions.

If you are in crisis or need immediate support, please call Open Arms on 1800 011 046 (free, 24/7 veteran counselling) or Lifeline on 13 11 14. AfterService is not a crisis service. In an emergency, call 000.

AfterService is designed to complement, not replace, human advocates. We help you understand your situation, prepare your questions, and know what to expect, so that when you do work with an ESO or advocate, those conversations are more productive. For complex cases, human expertise remains essential and we can connect you with the right people.