Frequently Asked Questions
Everything veterans and families want to know, including the privacy questions.
Questions veterans actually ask.
Short, specific, honest. If a question’s missing, write to us and we’ll add it.
01Is AfterService really free?
Is AfterService really free?
Yes. Free for veterans and their families. No card required, no upsell, no premium tier. AfterService is funded outside the user.
02What data does AfterService see about me?
What data does AfterService see about me?
Only what you choose to share: your name, branch, dates of service, and any details you put into a conversation. We do not pull from DVA systems unless you explicitly authorise it.
03Where does my conversation history live?
Where does my conversation history live?
Encrypted, in your account, on AWS Sydney. You can delete any conversation or your entire account at any time, and the data is purged within 30 days.
04What if the AI gives me wrong advice?
What if the AI gives me wrong advice?
AfterService provides information, not legal or medical advice. Every answer carries source citations so you can verify. For binding decisions, we recommend an accredited advocate or solicitor. If you spot an error, flag it. Every flag is reviewed.
05Is this endorsed by DVA?
Is this endorsed by DVA?
AfterService is independent. We are not part of DVA, but we cite DVA, MRCA, VEA and DRCA source materials directly so you can verify against the original.
06What if I’m in crisis?
What if I’m in crisis?
Crisis-keyword detection surfaces Open Arms (1800 011 046) and Lifeline (13 11 14) immediately in any conversation. Both numbers are visible in the footer of every page, always.
07Will it replace my ex-service organisation (ESO) or paid advocate?
Will it replace my ex-service organisation (ESO) or paid advocate?
No. AfterService helps you arrive prepared. Many veterans use us alongside their ESO or solicitor. We hold the context so they can focus on the work that needs a human.
08What changed under the VETS Act?
What changed under the VETS Act?
The VETS Act commenced on 1 July 2026 and harmonised MRCA, DRCA and VEA into a single, simpler framework. Your existing payments are not at risk. New claims lodged since then go through the harmonised framework, and the assistant maps both, side by side, for you.