Every organisation supporting veterans. One shared platform.
Connect CRM is purpose-built for the Australian veteran support ecosystem - VSOs, medical providers, advocates, and government agencies - coordinating cases, claims, and care around the veteran.
The problem
Veterans repeat themselves because no one is connected.
Every organisation supporting a veteran sees only their own piece of the picture. A medical provider does not know what DVA has approved. An advocate does not know what a health professional has flagged. A VSO does not know which claims are in flight. DVA itself administers three separate Acts - VEA, DRCA, and MRCA - each with different rules, deadlines, and processes. Connect is the platform that finally links everyone around the veteran.
What Connect does
Three pillars. One platform.
Everything an organisation needs to support veterans - from intake to claim lodgement to ongoing coordination.
Case Management
Full lifecycle case coordination
- Case lifecycle management: open, active, pending, closed
- Multi-condition case structure for complex veteran needs
- Activity timeline tracking every action on a case
- Task management with overdue flagging
- Sensitive note gating with consent controls
DVA Claims Engine
The differentiator no spreadsheet can replicate
- Act-aware claim records across VEA, DRCA, and MRCA
- Statement of Principles (SOP) reference browser
- Evidence checklists tied to SOP instruments
- MyService guided lodgement workflow
- VRB deadline auto-calculation
- VETS Act July 2026 early alerts on affected cases
Veteran Connection
Consent-controlled shared veteran record
- Advocates send connection invites to veterans
- Veterans approve access from their AfterService account
- Organisation guard - advocates must belong to a registered org
- Shared record with AfterService: one veteran, one history
- Full audit trail on every case action
Who it serves
Built for every organisation in the veteran support ecosystem.
Connect serves the full ecosystem. No matter your role in a veteran's journey, the platform is built for your workflow.
Advocates and Claims Agents
Manage cases end-to-end with the DVA Claims Engine. Act-aware records, SOP browser, evidence checklists, and MyService workflow guidance - purpose-built for the complexity of DVA claims.
VSOs and ESOs
Scale your DVA guidance capacity without scaling your headcount. Coordinate member cases, track claim progress across your team, and connect veterans to the right advocate.
Medical Providers
See your veteran patients in full clinical context. Understand their claims status, accepted conditions, and entitlements to provide better-informed care without asking them to repeat their history.
Government and Service Agencies
Coordinate referrals and case handoffs across the ecosystem. See which services a veteran is already connected to and where the gaps are, reducing duplication and improving outcomes.
Register for pilot access
Pilot launching mid-2026 - register now to be considered for first access.
One veteran record. Two platforms.
Veterans use AfterService. Organisations use Connect. Both share the same veteran record, the same history, and the same accepted conditions - so veterans never have to repeat themselves.