The Hours You Spend on Intake Earn You Nothing Under Contingency. Ours Don't Cost You Anything Either.
AfterService informs veterans before they contact you. They arrive knowing their Act, their SoPs, and their evidence gaps. You start at the strategy.
The Challenge
Intake triage is your biggest cost you can't bill for
Under any contingency model, the work you do to determine which Act governs the service period, whether a condition has a viable SoP under the RH or BoP standard, and what medical evidence exists earns you nothing if the claim doesn't proceed. The Institute of Veterans' Advocates, established in February 2025, is now accepting members. Veterans comparing your service against a free AI alternative will look for what you provide that AfterService doesn't. Make that easy for them: AfterService does the education; you do the lodgement, evidence marshalling, VRB representation, and ART appeals.
Source: Institute of Veterans' Advocates, dva.gov.au, February 2025.
How AfterService Helps
What Changes When You Work With Us
Veterans arrive informed on their Act (VEA, DRCA, or MRCA), their applicable SoPs, and their evidence obligations. Skip the intake basics, start with the merits.
Complex claims that genuinely need advocacy expertise surface naturally. Straightforward claims self-serve. Higher signal-to-noise in your referral pipeline.
The Institute of Veterans' Advocates, established in February 2025, connects veterans who need professional lodgement and appeals help to registered advocates, including yours.
VETS Act from 1 July 2026 is the biggest claims change in decades. AfterService keeps your clients informed on the new harmonised MRCA framework so your consult time stays on case strategy.
In Practice
How organisations use AfterService
The client who arrives prepared
The problem: Under a contingency model, the first consultation often burns 45 minutes establishing which Act applies, what SoPs are relevant, and what evidence the client has. None of that time is billable if the claim doesn't proceed.
AfterService: AfterService-informed clients arrive knowing their Act, their applicable SoPs, and their evidence gaps. You start at the strategy, not the basics.
Filtering out no-prospect referrals
The problem: Not every veteran who contacts you has a viable claim. But you don't know that until after the intake - costing you time on cases that won't convert.
AfterService: AfterService's eligibility guidance helps veterans self-assess before they contact you. Higher-quality referrals. Less wasted time on intake for cases without merit.
VETS Act transition inbound calls
The problem: From 1 July 2026, every existing client with a question about how the MRCA harmonisation affects their claim will call you first. That's a wave of routine questions hitting your practice at once.
AfterService: AfterService keeps your clients informed on the VETS Act changes continuously. Routine MRCA transition questions self-serve. Complex matters reach you already briefed.
Critical: 1 July 2026
From 1 July 2026, VEA and DRCA close to new claims. Everything goes under an improved MRCA. Advocates who understand the new framework first will capture the transition wave. AfterService clients arrive already briefed.
Integrate AfterService Into Your Practice
We offer integration options for advocacy practices, including API access, intake-to-information workflows, and Connect CRM for intake-to-case handoff. Pair AfterService veteran education with your professional lodgement and representation service.